We thoroughly check all items to ensure they are in perfect condition before sending and each item is packaged carefully.

Please double check your order prior to check-out as we do not offer returns or exchanges if you simply change your mind.

Please email within 2 days of receiving your purchase with your order #, a description and clear photo of the fault or incorrect item/s so that we can sort this out for you ASAP!

Our customer service team will assess the product/reasons and advise if the exchange or refund option is available.

All warranties are supplied by the manufacturer and not that of Norris. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each item. Norris has no control over manufacturer warranty and repair periods. Norris will do all that it can to ensure that it is handled as quickly as possible.