We thoroughly check all items to ensure they are in perfect condition before sending and each item is packaged carefully.

Please double check your order prior to check-out as we do not offer returns or exchanges if you simply change your mind.

Please email within 2 days of receiving your purchase with your order #, a description and clear photo of the fault or incorrect item/s so that we can sort this out for you ASAP!

Our customer service team will assess the product/reasons and advise if the exchange or refund option is available.

All warranties are supplied by the manufacturer and not that of Norris Hair & Beauty. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each item.

Norris Hair & Beauty has no control over manufacturer warranty and repair periods. Norris Hair & Beauty will do all that it can to ensure that it is handled as quickly as possible.