Terms and Conditions

 

Norris' website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Norris or via affiliates of Norris. All content is provided by Norris as a service to its current and prospective customers and may be used for personal information and product ordering purposes and non-commercial use only.

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our prior written permission. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

Trademarks
Reproduction or misuse of any trademarks and logos on Norris' website is strictly prohibited and remain the intellectual property of Norris and its affiliated suppliers. Norris and its affiliated suppliers retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks and are protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of Norris website. Your misuse of the trademarks displayed on Norris website is strictly prohibited.

Your rights
As a customer of Norris you have the right to expect that:
1. any products you order through Norris will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;

2. certain remedies will be followed if a product is agreed to be defective;
3. where a specified product is defective you will be issued a full refund if the defective product is unable to be repaired or replaced.

Your activity
As an account holder at Norris you agree that you will be personally responsible for your use of your account and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our terms and conditions, we may deny you access to this website on a temporary or permanent basis.

Registration
To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately.

Eligibility to purchase
We accept Paypal, Visa and MasterCard payments. With the exception of Paypal and Paypal credit card purchases all other credit card purchases will be processed and authorized by our approved payment gateway Shopify Secure Payments.

Purchasing products on Norris is only available to individuals who meet our terms of eligibility. All purchasers must be over 18 years of age. All purchasers must have been issued with either a valid credit card by a bank or have a valid Paypal account. The individual’s application to open an account must be acceptable to Norris and the individual agrees to authorise Paypal, (on behalf of Norris) to process the charge or charges on their credit card or Paypal account in the amount of the total purchase price for the merchandise which they purchase.

By making an offer to purchase merchandise, you expressly authorise Paypal, (on behalf of Norris) to perform credit checks to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that Shopify Secure Payments and Paypal, on behalf of Norris, may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy link in the footer of all pages for further information about how we use your data.

Order approval
After you place your order, you will be sent an email confirming that it has been received and your credit card or Paypal account has been charged.

Your card is debited at the time you submitted your order at Paypal or via Shopify Secure Payments on our website. If your order has not been approved you will be notified immediately via our website or by Paypal.

In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by phone or email to arrange for a full refund or product exchange if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and Norris will be completed when we email you to confirm the goods have been dispatched. Norris' website and communication is always conducted in English and therefore the final sale contract will also be in English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

Payment
We accept Paypal, Visa and Mastercard payments. With the exception of Paypal and Paypal credit card purchases all other credit card purchases will be processed and authorised by our approved payment gateway Shopify Secure Payments.

To help ensure that your shopping experience is safe, simple and secure, Norris uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal and credit card information.

Cancellation by us
At Norris we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if one or other of the following circumstances apply:
• we do not have sufficient stock to deliver the goods you have ordered.
• we do not deliver to your area
In the event of cancellation, we will contact you by e-mail, or phone within one business day of receiving your order. If we cannot fulfil the order we will re-credit your account immediately. Norris will re-credit your account for the value of the goods and shipping only. Norris does not reimburse any bank charges you may have incurred in the transaction.

Please note card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.

Cancellation by you
Norris aims to ship any orders received by the following weekday, (excluding public holidays). If you contact us and the order has already shipped we cannot cancel the order. However if the order has not been shipped Norris will happily cancel the order and credit your account.

To cancel your order before it is shipped we encourage you to contact us in no less than 2 hours from completing the order.

Delivery
Orders placed will generally be sent out within 1-3 business days. In the case of out of stock items you will be notified if the order despatch will be held up. If we believe the out of stock item will be arriving in our warehouse in the next 24-48 hrs we may hold the order and despatch as soon as the product is available. If an out of stock item is going to be delayed we will notify you with options of an alternative product or refund or simply waiting for the product to arrive in our warehouse.


In the event an order cannot be fulfilled Norris will contact you immediately to arrange an alternative product or refund.

Norris cannot be held responsible for circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.